Issues
As a support service, your mission is to ensure the availability of availability of equipment and infrastructure while keeping maintenance maintenance costs. To do this, you mobilize an in-house team and subcontractors, and seek to optimize the organization of maintenance operations using planning and workload management.
In fact, you have to manage emergencies, unplannedand planned interventionswhich require a collaborative tool that generates alerts in the event of an intervention to be carried out. As a field professionyou encourage the use of smartphones and tablets in non-networked areas, to access useful data and documents, procedures or other service history.
Finally, spare parts spare parts and integration with the existing IT landscape (ERP, CRM, EDM, etc.) are essential. You also want to professionalize your department, and in particular the quality of the reports to your management, while improving working conditions for your staff.