Technical Expertise Management®

Publisher and integrator of TEEXMA®, the software for the management of technical and scientific data

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Give value to your experience and use it to create efficient practices and strategies

Lessons learned management is characterized by its ability to make a firm observation from its practice, analyze results, and derive lessons and actions.

Essentially this practice involves taking a step back and realizing that the lessons that were learned from a particular process or experiment can be diffused and used again in the future by others within the company to increase productivity and decrease the number of repeated mistakes.

The overall goal is to ensure effective and sustainable lessons learned management system that will organize all of the steps and processes of observations that are made until they have been reappropriated by another.

Main Challenges

Learning from practice:

  • Improve the responsiveness of teams and the quality of products
  • Avoid repeating past mistakes
  • Manage internal company knowledge and know-how
  • Co-create the best possible practices, standards, and business rules
  • Accelerate problem resolution by reusing past lessons
  • Enhance the best practices that have already been proven to work
  • Accelerate the training of new entrants
  • Make the users participate in the continuous improvement of their standards and processes
Methods: operational lessons learned management system in 6 steps

1. What to do with the lessons that were learned?

Set reasonable objectives that are relative to a strategy

2. Which is the primary practice that the lessons learned management must emerge from?

Identify the practices that were used at the origins of the lessons that were learned

3. Who is affected?

Identify the practitioners and the recipients

4. Who does what and at which time, and who verifies this work?

Create a reasonable and ambitious process that will cover the entire cycle!

5. How to capitalize on the lessons that are learned?

Create an effective knowledge repository

6. How to deploy this strategy?

Take charge and lead a change in practice and then prepare to always learn from future practices


{slider=Case Study:Eramet}

Eramet is a French mining and metallurgical group that is present in over 20 countries and has more than 14,000 employees worldwide.

The context

"The strategy of our group is to target niche markets with a high level of technical skills. For us, knowledge management is essential to the proper strategic approach to our business. The imminent retirement of one of our experts was a disaster waiting to happen because it was inevitably going to induce a loss of a great deal of valuable knowledge. We also discovered just how fragile this knowledge really is for us. Facing this realization, it was crucial for us to act before it was too late, and we first began by establishing a community of practice and a steering committee to exchange knowledge management experiences and strategies. In addition, we also created a KM position within our Manganese division. For us, the sharing of knowledge was vital to innovation and the preservation and transmission of our company's memory. And in order to ensure a successful outcome of this project, we needed assistance from professionals who had experience in these fields, which is when we decided to contact Bassetti."

Why BassettiI?

"We needed to work with a company that could understand our core business, and that had a team of credible engineers that could properly work with our experts. Bassetti also demonstrated that they possessed a very pragmatic approach to knowledge management, and lastly it was very important to choose a company that maintained an international presence in order to be close to our various sites."

Our collaboration:

"BASSETTI accompanied us throughout the process of our expert's departure in order to deliver and capitalize on the best knowledge. They are still currently working with us to aid with the capitalization of our strategies throughout our communities of practice. This work is being done with various techniques, such as explicit interviews with our experts, and structuring our knowledge by establishing a repository in TEEXMA® that can be compared to a semantic wiki. TEEXMA ® also allows us to capitalize on our lessons learned management and have better control of our processes"

Upcoming projects:

"Our collaboration with Bassetti will certainly grow in the future as they have already demonstrated a high-level trustworthiness and expertise in our past projects. We already plan to implement TEEXMA® in the Manganese chemical division of our company, which represents 5 sites globally. Additionally, we have an interest in establishing TEEXMA® in the pyro-metallurgy of the same Manganese division and in the alloys division of Albert & Duval. We are also starting a knowledge capitalization and a Return on Experience project in our new metallurgical complex in Moanda Gabon, which should enable the training and implementation capacity of local workers."


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